Assessing the Role of Primary Health Care Accreditation in Post-COVID Service Recovery in Indonesia

Abstract

The COVID-19 pandemic has disrupted the quality and continuity of health services at primary healthcare facilities. Accreditation of first-level health facilities (FKTP) is expected to ensure service standards and foster continuous quality improvement. This study explores the role of FKTP accreditation in the recovery of health services after the COVID-19 pandemic using a structured literature review method. The analysis highlights that accreditation serves not only as an evaluation mechanism but also as a catalyst for quality culture reinforcement and system resilience. Drawing from national and international literature, the study shows that accreditation effectiveness is shaped by institutional commitment, human resource capacity, and the adaptability of management structures. Post-pandemic challenges—such as service backlogs, human resource strain, and weakened patient trust—demand that accreditation be repositioned as a responsive and strategic governance tool, not merely a formalistic obligation.